Refund Policy
CardsFlow reviews refund requests based on the type of workflow involved, the status of the underlying order or funding event, and whether the issue falls within supported refund conditions.
What this page covers
- when refund review may apply
- situations that may not qualify for a refund
- how to contact support
- how refund-related requests are handled
General principle
Not every transaction, funding event, or card-related action is automatically refundable. Refund handling depends on workflow status, provider constraints, fraud checks, compliance review, and whether a service has already been delivered or activated.
Refund review may be considered when
- a qualifying service was not delivered as expected
- an eligible funding issue occurred and can be verified
- a duplicate or clearly erroneous charge is confirmed
- support determines the case falls within published refund handling boundaries
Refunds may not be available when
- a service has already been fulfilled or consumed
- the issue results from prohibited or unsupported use
- required verification information is missing
- third-party provider constraints prevent reversal
- the request falls outside the supported review period
How to request refund review
- contact contact@cardsflow.net
- include your account email and relevant order or payment details
- describe the issue clearly and attach any useful evidence
Related pages
CTA
Primary CTA: Contact Support
Secondary CTA: Review Terms of Service